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Terms and Conditions
Welcome to By using this website, you agree and agree to be bound by these terms and conditions, the policy of confidentiality and use of cookies and other policies that we notify you from time to time, which together constitute the entire agreement between us. Nothing in these terms and conditions affects your statutory rights, as a consumer or otherwise.
These general conditions of sale govern the sale of goods by us, At.Flo Limited, to you, the customer, by e-mail and through our website at, or by any other means to our customer service and our customers. Customer service teams and will form the basis of any sales contract between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available upon request. Please read them carefully before placing your order and print a copy for future reference.
Your account
You can register with us when you purchase items through the website. Please make sure that all the details you provide to us are true, correct, complete and up-to-date. Notify us immediately of any changes to these details. Please inform us immediately if you have any reason to believe that your username and / or password has been known to anyone else, used or likely to be used in an unauthorised manner. You can access and update your information using the "Your Account" area of ​​the website.
We reserve the right to terminate accounts, remove or modify content or cancel orders at our discretion, but at no cost to you.
The contract between us
Your orders are an offer to buy from us. We will confirm the receipt of your order by sending you an email summarising the details of your order ("Order confirmation email") or by confirming otherwise; It is at this point that we accept your order and that the contract is formed (subject to these Terms and Conditions). The contract is completed upon delivery of goods (also subject to these terms and conditions).
All orders for goods placed by you on the Website are subject to these terms and conditions.
Amendments: we do not guarantee that once passed and paid; an order can be modified. If you wish to modify an order, you must inform us by telephone as soon as possible. If the order has not already been sent to our distribution centre, we will try to modify it. We also reserve the right to cancel or modify your order before shipping the goods if they are no longer in stock (see Substitution below).
Substitution Articles
At.Flo can substitute an item equal to or greater than the original item listed or issue a refund for the product. This applies to items in baskets, gift boxes and mixed orders. If we have substituted an item, you can choose to receive a refund instead of accepting the replacement item by contacting customer service by email. We will make any refund made under these terms and conditions within 14 days of receipt of the article by you or proof of acceptance of acceptable items by us.
All payments for the goods must be made at the time of the order. We will not book or ship the goods until payment is received. The ownership of the goods will be transferred to you once we have received full payment. We cannot accept checks or cash as online payments. Please note that we cannot guarantee the security of the data when you communicate with At.Flo by e-mail. Therefore, please do not send us payment information with these media.
Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can rest assured that we take the privacy and security of your payment and personal information very seriously. You can tell if a page is secure because "https" will replace the "http" at the front of the site in your browser's address window. A small locked lock will also appear in the address bar of your browser window.
These services enhance your existing card account against unauthorised uses when you shop with us. To use this service, you must first register with the bank or organisation that issued your card. Once you have registered and created your own private password with the issuer of your card, you will automatically be asked when ordering to provide this password with each purchase.
Note: Your password verified by Visa, Mastercard Secure Code ™ or AMEX Safekey is not the same as your At.Flo account. At.Flo does not have access to your Verified by Visa, Mastercard Secure Code ™ or AMEX Safekey password.
Please note that we cannot guarantee the security of the data when you communicate with At.Flo by e-mail. Therefore, please do not send us payment information with these media. For more details on the security measures we use, please read our Privacy and Cookie Policy. Unless we are fraudulent or negligent, we will not be liable to you for any loss caused by unauthorised access to personal and transactional information that you provide to us when placing an order.
The products are billed in pounds sterling at the price in effect at the time of your order. The prices posted on the website include the value-added tax that will be applied at the rate in effect, if any. Products may be subject to variation. If there is an error, we will contact you as soon as possible. You will be able to reconfirm your order at the correct price or cancel it. If we are unable to contact you, your order for the incorrectly priced item will be cancelled and we are not obligated to fulfil such orders. Shipping costs are an additional cost. Please refer to our shipping information for more details.
At.Flo does not accept payment checks.
Product description and specifications
We have made every effort to ensure that the products displayed on this site and in our brochures comply with descriptions and photographs. Colours, specifications, dimensions and descriptions (including vintages of wine, please note that all images are for illustration purposes only) Web site elements and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that the display of a colour on your monitor will always accurately reflect the colour of the item delivered. We reserve the right to change the dimensions, specifications, descriptions and quantities of items displayed on our website from time to time without notice.
Privacy and cookies policy
All the details about the information we collect about you, as well as the reasons and reasons for our use, are described in the privacy policy and the use of cookies, which can be found here.
In particular, when you place an order, we collect certain personal and transactional information (for example, name, address, email address, credit / debit card details) in order to process your transaction and send marketing information to you. similar products and services.
We may use the information we hold about you to respond to your inquiries, fulfil your order and deliver goods, send marketing communications (in the circumstances described below), manage your account online (where applicable) or prevent and detect fraud. We may also transfer your data to third parties to deliver the goods you have ordered, execute orders, analyse and profile data, process payments and provide customer service.
When you have purchased or requested information about our products or services, we may provide you with information about products, services or similar promotional offers. If you do not wish to receive this information, please inform us when you have provided us with your personal data and contact details. You will also have the option to unsubscribe from future communications in each email communication. If you have not yet requested information or purchased our products or services, we will not send you any information about them unless you have consented to receive them.
Our privacy policy does not cover sites operated by other companies, affiliated sites or sites redirected to This also applies to sites that you access or are redirected to from
Age restrictions
We sell items only to adults (i.e. those aged 18 and over). If you are under the age of 18, you can only use this booklet or our website with the participation of a parent or guardian. By placing an order with us, you confirm that you are of legal age.
By law, we cannot sell knives, products containing alcohol or tobacco to persons under 18 years of age. Proof of identity may be required. By placing an order with us, you confirm that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else.
Some of the items available for purchase on this website contain intoxicating alcohol. When you place an order for an alcoholic product using this website, you confirm that you are 18 years of age or older.
Gifts messages
A personal gift message of 10 lines of up to 28 characters (280 characters, including spaces) can be included in all orders. Please note that special characters, clip art, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.
The gift message will be placed in an envelope inside the delivery or in a pocket inside the packaging cover. Unfortunately, we are not able to include personal envelopes with your gifts or offer a gift-wrapping service at the moment.
Content and intellectual property rights, its products and content are protected by national intellectual property. You may only use the content of this website as expressly agreed upon by At.Flo Limited. Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You further agree that you are not a partner, agent, or reseller of At.Flo Limited or our products and we are not responsible for such statements, acts or omissions on your part.
In addition to these intellectual property rights, the content, defined as follows: graphics, photographs, image rights, sounds, music, sound or text are, to the best of our knowledge, accurate and complete, but we cannot promise that he is without error. We also cannot promise that the functions of the site, i.e. Html, content and functional aspects are error-free. This also applies to viruses and other harmful viruses; we always recommend that you have complete and up-to-date antivirus software to protect you.
You also acknowledge that there is no joint venture, partnership, employment or agency relationship between you and At.Flo Limited. You will not speak as an employee, agent or agent of At.Flo Limited and we will not be liable for any representation, act or omission on your part.
Food, food baskets and gift boxes
The baskets and gift boxes contain only the items listed. Certain vintages of wine may vary depending on availability and the props used in the photograph are NOT included in the baskets or bouquets unless otherwise stated. The packaging may vary. In case of supply difficulties, we reserve the right to substitute items of equal or greater value. Baskets with cold bags will only stay cold until delivery; the responsibility for refrigeration lies with the recipient.
The baskets containing fresh food will be delivered in cooler bags or boxes that will keep items in good condition until delivery time; you must therefore make sure that there is someone to accept these items because the responsibility for their refrigeration lies with the recipient.
Food, alcohol, drinks are perishable and often have a fast expiration date. Therefore, food products, alcohol, beverages, food baskets are excluded from your legal right to return your purchases within 14 working days.
Cancellations before or after the expedition
Once placed, it may not be possible to prevent the sending of an order. Similarly, once shipped, we cannot stop the delivery or cancel the order. If you wish to cancel your order, please contact our customer service department by email: In the event that orders cannot be stopped or cancelled, you can return the items under your 'Right to cancel and return purchases' below.
Right to cancel and return purchases
You have the right to cancel your order without cause within 14 days from the day after receipt of the goods.
If you wish to cancel and return your purchase, contact customer service by email: quoting the order number indicated on the delivery note. You will receive instructions on the place of return of the goods, which must be made without undue delay and, in any case, within 14 days of our notification.
After receipt and verification of the goods, a refund of the goods and the standard delivery charges (the premiums are not refundable) will be issued as soon as possible. This may mean that you will be contacted to get the details of the refund. Please note that the cost of returning the goods is your responsibility.
This does not affect your statutory rights to damaged, defective or incorrect property.
Items damaged in transit, defective and incorrect
If you take delivery of a package from us and the goods delivered to you have been damaged during transport, we will exchange these items at no cost to you, or (with the exception of perishable and other goods above) for a period of 30 days from the date of sale, you will provide a refund. We will check the items upon their return, and we may be able to request photos of the damage and packaging so that we can investigate the matter with our courier and packing service.
Beyond 30 days, no return possible.
Delivery to UK addresses
All our deliveries are operated by Hermes.
If you order multiple items to be delivered to the same address, they can be shipped separately, and we cannot guarantee same day delivery. We make every effort to ship the items on time. If the items are not delivered within the time specified in the confirmation e-mail, please contact our Customer Service Department with the order reference contained in the order confirmation e-mail.
All deliveries must be made to an address (which must be correct) and not to a named person. If a signed delivery to this address is not possible, there will remain a card indicating that the delivery has been attempted and indicating where the items will be kept and the options available for delivery to be attempted again or collection. If the delivery still fails, or if the delivery is refused by the recipient (for example, an unwanted gift), the goods will be returned to our distribution centre and you will be contacted to find out where the products are to be delivered. Refunds will not be available under these circumstances. If we cannot make contact, the returned items will be sent to your address and you will be responsible for any additional costs.
Delivery times may vary depending on availability and warranties or representations regarding delivery times are limited in the UK and are subject to delays resulting from mail delays or force majeure (e.g. weather) for which we will not be responsible. Any new delivery charges incurred as a result of such errors will be transferred to the shipper.
No Delivery outside of the UK.

Free Shipping from £150 cart. (When the shipping costs are offered, the shipping means will necessarily be Hermes 2/4 business days.).
Limitation of liability
Except to the extent that we are liable for foreseeable loss and damage caused by us, to the fullest extent permitted by law, At.Flo Limited assumes no liability and assumes no liability for loss or damage, whether foreseeable or not, including direct. indirect, consequential, special or exemplary damages, whatever they may be.
Events beyond our reasonable control

We will not be liable to you for any delay or breach of our obligations under these terms and conditions if the delay or fault is due to a cause beyond our control unless you have expressly indicated to us delivery must be done.
Changes to this website and terms and conditions
We reserve the right, at any time, to make changes to these general conditions of sale, the policy of confidentiality and use of cookies, as well as any other rules that we can notify you. You will be subject to the policies and terms and conditions in effect at the time you use the Website, place an order on the Website or otherwise. We may transfer our rights and obligations under these terms to another organisation. However, you may only transfer your rights or obligations under these terms to another person if we accept this in writing.
If any of the terms and conditions forming the contract between us is considered invalid, void or unenforceable for any reason, it will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.
If you breach these terms of sale and we take no action, we will still be allowed to use our rights and remedies in other situations where you are in breach.
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law and are subject to the non-exclusive jurisdiction of the English courts. If you live in Scotland, you can sue for the products in question, whether in Scottish or English courts. If you live in Northern Ireland, you can take legal action against these products in English or Northern Ireland courts.
Customer service
For any order, product or service inquiry, including any complaint, please contact our Customer Service:
Returned Items
For returns authorised by Customer Service, if they are damaged, defective or incorrect, they must be returned to the following address with a note indicating the order number (as indicated on the delivery note received with the delivery) and the reason for the return:
At.Flo Limited 196 Kirby Road PORTSMOUTH PO2 0QB
The return of items is the responsibility of the sender.
Our details
At.Flo is a trading name of At.Flo Limited
Registered in England: 11720253
Registered Office: 196 Kirby Road PORTSMOUTH PO2 0QB.
June 2019 VAT number GB326 7832 82
Promotions and promotional codes
If you have a published At.Flo promotion code, please note that the offers cannot be combined with other offers and that the offers apply to one code per household. Thank you for taking the time to study these terms and conditions. If you have further questions, please contact Customer Service:
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